FAQ(Frequently Asked Questions)
How can I track my order?
You can check the website for status. Or, you can check the status through a tracking number you must have received via email.
How should I proceed if an item I received was harmed during transit?
Kindly contact us immediately. I received an item that was damaged in transit. What to do now? Please contact us immediately. We will guide you through the return process and give you a replacement or refund if approved.
Can I change the delivery address after shipment?
After order shipment, the delivery address cannot be changed. But you can email us (Paracleteimages@proton.me) the concern, we will try to resolve it.
What do your products do and how can they benefit me?
Our products inspire and deepen your faith journey. Each item features Christian imagery and Scripture, paired with thoughtful meditations to encourage reflection and spiritual growth.
How can I use my gift cards, store credits, or coupon codes?
Gift cards, store credits, and coupon codes can be used during checkout to purchase items on our website. Simply enter the code in the designated field, and the discount or credit will be applied to your order.
Do you ship internationally?
Currently, we only ship within the USA. For more information, check out our Shipping Policy.
What payment methods do you accept?
We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and VISA.
What is the estimated duration for processing my order?
Orders are typically processed and shipped within 1 week. You will receive a confirmation email once your order is on its way.
Can I return or exchange my item?
Yes, we accept returns and exchanges within 30 days of receiving your order, but the items must meet the requirements. For requirements, check our Return & Refund Policy. Contact us to initiate the process.